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We are here to help answer your questions. If you have a question that is not addressed on our website please call us at 715.830.9400 or 1.877.811.4211.
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Chippewa Valley Airport Service and its affiliates will not be responsible for delays caused by weather, road, or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.

Do you service both terminals?

Yes, we can drop-off and pick-up at both the Terminal 1 (Lindbergh) and Terminal 2 (Humphrey / HHH).

Can I receive door-to-door service to one of your locations?

We do not provide this service, however you can contact one of several shared-ride or taxi services for a ride to our location in Eau Claire, Menomonie, Baldwin, or Hudson. We are not responsible for the reliability of any other service and you will want to ensure that you arrive 15 minutes prior to our scheduled route time.

What are your business hours?

Phone and Walk-In Reservation Hours:
Monday-Sunday 7:00 AM to 10:00 PM

What information should I have available before making a reservation?

  • Flight information including: date, flight arrival/departure times, airline, and flight number if arriving at MSP
  • Cell phone number (so we can contact you at the time of travel if necessary)
  • Email address to receive your confirmation
  • Credit card information


When do you charge my credit card?

Your credit card is charged at the time your reservation is made and confirmed.

Where is the Eau Claire location?

We are exclusively located on the far west side of town at 6204 Chuck Lane, Eau Claire, WI 54703. This location is referred to as the “Eau Claire Terminal” and is off the North Crossing/Hwy 312 and near the Interstate 94 on-ramp. Click here to view a map.

What is the cancellation policy?

Any reservation that is canceled 48 hours or less prior to the scheduled service (or "no shows") cannot be refunded, rather you will receive a credit in our system (less a $5 cancellation fee per reservation) that will expire one year from the canceled reservation date. All reservations that are canceled with a minimum of 48 hours notice prior to the scheduled service will be refunded, less a $5 cancellation fee per person.

Are pets allowed in the vehicle?

No. For the comfort and safety of other passengers, we do not transport animals. The only exception is "service animals" which provide assistance to individuals with disabilities. We will look for physical indicators on the animal including harnesses, vests, capes or backpacks which should identify the animal as a service animal - and/or you may be asked for certification paper verifying the training the animal has received. Keep in mind that therapy dogs, comfort and support animals, and companion dogs are not classified as service animals.

How early do I need to arrive for the shuttle TO Minneapolis?

Passengers should arrive 15 minutes prior to the scheduled departure time. Our vans leave promptly and any unclaimed seats within 15 minutes are not guaranteed.

How early do I need to arrive for the shuttle FROM Minneapolis?

Passengers must check-in at least 15 minutes prior to departure with our driver's desk to guarantee your seat. Our drivers are allowed to accept stand-by passengers beginning 15 minutes before the scheduled shuttle time.

Can the shuttle wait if I am late arriving into Minneapolis?

Generally, we are unable to wait for passengers delayed for any reason as passengers arriving on time would be inconvenienced. Passengers arriving late may wish to be put on the next available shuttle after checking in at the desk. If you know you will be late, please call our office with updated information.

What if I miss the last shuttle of the day?

Immediate transportation is available by taxi (near our airport desk) or a rental car may be available. Passengers may also spend the night at the airport or a nearby hotel and take one of our shuttles the next morning. CVAS is not responsible for the cost of alternative transportation services and accomodations.

How do I find you at the Minneapolis Airport?

We are located in the Ground Transportation area of each Terminal.
Terminal 1 (Lindbergh):
Take the escalator/elevator DOWN one level at baggage claim #8. Proceed approximately 200 feet to the airport information desk. Take a left and go up escalator/elevator one level and our desk will be on your left. Please check in with the driver upon arriving.
Terminal 2 (Humphrey / HHH):
Take the escalator/elevator UP one level from baggage claim towards Ground Transportation. Cross the skywalk and take the elevator down to Level 1. Wait in the shuttle area until our van arrives.

Do you operate 365 days a year?

Yes. We operate every day of the year.

How does parking work from the Eau Claire location?

Effective March 1, 2018 Chippewa Valley Airport Service offers complimentary parking at your own risk for up to 14 days, at our Main Office at 6204 Chuck Lane and up to 7 days maximum at Menomonie, Baldwin, and Hudson. All parking is available on a first-come first-served basis, all other parking arrangements must be made on your own. Interested in covered parking? Call 715-830-9400 for more details.

How does parking work for other locations?

Menomonie - Quality Inn
Parking at the Quality Inn is free for a maximum of 7 days. Customers leaving a vehicle MUST park in the rear of the building in the spaces facing the semi trailers. You must also register your vehicle information at the hotel desk. Passengers should wait for the shuttle just inside the front entrance. Please arrive 15 minutes prior to the scheduled route time to guarantee service. A CVAS parking pass must be on the dashboard or your vehicle will be towed.
Baldwin - AmericInn
Parking at the AmericInn is free for up to a maximum of 7 days. Customers must notify staff upon arrival and give vehicle information. Please respect hotel customer parking and do not park near the front entrance. Passengers should wait for the shuttle just inside the front entrance. If the front doors are locked, you may page the front desk to gain entry.
Hudson - Comfort Suites
Parking at the Comfort Suites is free for up to a maximum of 7 days. Customers should park in the rear/east parking lot and must notify staff upon arrival and give vehicle information. A CVAS parking pass must be on the dashboard or your vehicle will be towed. Passengers should wait for the shuttle just inside the front entrance.

How can I pay for my trip?

We accept all major credit and debit cards. Any cash or check payments should be made prior to the date of travel. Online reservations are strongly encouraged and a confirmation email will be sent to purchaser.

Are reservations required?

Yes. Pre-paid reservations to/from all locations are required.

Do you provide service to anywhere other than the Minneapolis Airport?

Upon request, we can drop off at the V.A. Hospital and the Mall of America. This will be approximately 30 minutes after airport arrivals. Please ask us about directions for return transportation prior to using our service.

How much luggage can I bring?

Each passenger may bring two pieces of luggage on the shuttle at no charge. Please contact us to ensure we have adequate storage space if you will exceed the limit. Extra baggage charges may apply.

Do you have an executive sedan?

Yes. We operate a 2009 Lincoln Town Car, Signature L. This option provides your clients with classy and comfortable transportation to the airport or around town. The interior and exterior are black, windows are tinted, and no commercial markings are on the sedan. The "L Series" provides 6" of extra leg room for the ultimate in comfort.

Are the vans smoke-free?

Yes. Smoking is not permitted in any Chippewa Valley Airport Service vehicles.

How far in advance should I make a reservation?

Reservations are appreciated at least 48 hours before requested service. For best availability, reservations should be made as close as possible to airline purchases.

Do you provide car seats for children?

We do not provide car seats and passengers must supply them for children as required by law.

Are drivers allowed to accept gratuity?

Yes. Drivers may accept gratuity for providing excellent service and assisting with your luggage. The travel industry suggests tipping shuttle drivers $2 per bag.

Is your web site secure?

The reservation system is secured by a signed 128-bit certificate, which means that your data is protected when it's transmitted from your computer to us. We then pass your payment details to our payment processor using the same level of security. For your protection, we do not record your credit card number at any time during the process.

Can minors travel alone?

Minors under the age of 18 are not allowed to travel alone. A paid parent or guardian must accompany these travelers.


Chippewa Valley Airport Service is not responsible for any flight costs, including planning inadequate time at the airport before your flight, or delays caused by traffic, construction, or acts of nature.

Customer parking is available on a first-come, first-served basis at our Eau Claire office. Parking is at your own risk and available for up to 14 days. Chippewa Valley Airport Service assumes no liability for theft or damage to your vehicle.

Notice: We are not affiliated with, nor located at the Chippewa Valley Regional Airport. Find our Eau Claire location here.